Custom engineered Service & Projects integration

Jira & HubSpot integration

Custom engineered for your business by SpotDev's accredited developers

Connect Jira to HubSpot so a support ticket can raise or link a Jira issue, and issue status, priority and comments flow back to the ticket, letting service agents update customers without asking engineering.

  • 2 to 4 weeks typical turnaround
  • £2.5k-£6k typical investment
  • OAuth 2.0

Why connect Jira to HubSpot

When support runs in HubSpot and engineering in Jira, the customer sits in the gap: agents cannot see whether a bug is fixed, and developers do not know how many customers are affected.

  • Jira Cloud's REST API covers issues, transitions and comments, and webhooks fire on issue created, updated and comment events, so HubSpot is told immediately rather than polling
  • Several tickets can link to one issue, so a fix in Jira can update every affected customer's ticket at once
  • Field mapping is yours: which HubSpot pipeline, which Jira project and issue type, which statuses map to which
  • Authentication uses OAuth 2.0 (3LO) or an API token under a service account, scoped to the projects involved

What you can do with Jira and HubSpot

Flows we build between Jira and HubSpot:

  • An agent escalates a ticket and a Jira issue is created with the ticket's details, or linked to an existing issue if one matches
  • Jira status transitions update the HubSpot ticket status and notify the agent, who tells the customer
  • Comments from engineering appear on the ticket, and agent replies flagged for engineering are added to the issue
  • When a linked issue is released, every associated ticket moves to a resolved-pending-confirmation stage and a workflow emails the customers

How the Jira & HubSpot integration works

Two-way sync
Sync direction between Jira and HubSpot
Real time sync
How often data updates flow
OAuth 2.0
Secure authentication method
Tickets, Issues, Status, Comments
Records kept in sync
Service Hub, Data Hub
HubSpot hubs supported
2 to 4 weeks
Typical time to deploy

Typical setup

  1. Discovery and scope
  2. Build and field mapping
  3. Test and validate
  4. Deploy and support

Integration Impact Analysis

With Integration

  • Streamlined operationsAutomated workflows replace manual processes
  • Single source of truthConsistent data across all revenue teams

Without Integration

  • Manual processesTeams managing tools instead of revenue
  • Data silosCritical insights trapped in silos

Jira & HubSpot integration: FAQs

Is there a native HubSpot Jira integration?
Yes. HubSpot's Jira integration lets you create or associate Jira Cloud issues from tickets and syncs issue properties and comments. HubSpot notes that syncing can take from one hour up to twenty-four hours, and in its Data Sync version ticket status only syncs one way, from Jira to HubSpot. We build custom when you need bespoke routing, near real-time updates or self-hosted Jira.
Does Jira have an API that HubSpot can use?
Yes. Jira Cloud's REST API supports OAuth 2.0 (3LO) apps and basic authentication with API tokens, and Jira webhooks notify an endpoint on issue and comment events with automatic retries.
How long does a Jira HubSpot integration take?
2 to 4 weeks. Agreeing the status mapping between your Jira workflow and your HubSpot pipeline is the part that takes longest.
How much does a Jira HubSpot integration cost?
£2.5k-£6k, depending on how many Jira projects are involved and whether comments sync in both directions.

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