A working customer portal on your domain, with three customer journeys of your choice, your branding, and one third-party integration per journey. It also includes the platform foundation: authentication, admin access, responsive design, email notifications, audit logging and hosting.

The fixed price covers a clearly scoped first version of your portal. It does not include open-ended product development, complex legacy system rebuilds, bespoke mobile app functionality, data cleansing projects, or unlimited integrations. If something sits outside the fixed scope, we will tell you before any contract or invoice is issued.

The journeys are based on proven portal patterns, but the portal is not a generic template. We adapt the content, branding, fields, permissions, notifications and integrations around your business. The fixed scope works because we start from journey patterns that already solve common operational problems, then configure them around your users and systems.

We do not start from a blank page. SpotDev uses established portal foundations, reusable journey patterns and an in-house engineering team that has built this kind of operational software before. The 30-day timeline depends on a fixed scope, fast access to required systems, prompt feedback from your team and no major change in requirements after kickoff.

You own your portal, your data and the work delivered for your project. We do not hold your portal hostage inside a rented platform. If ongoing support is useful, we can provide it, but it is optional. We will confirm the hosting, access, code and handover details during the scope review before contract signing.

You can add as many as you need. The configurator lets you keep adding journeys past your package's included count. Each extra journey is £2,000 and adds two days to the timeline. If your extras add up to more than £5,000, the configurator automatically upgrades you to the next tier (Standard 3 journeys at £15,000, Advanced 5 journeys at £20,000, Premium 7 journeys at £25,000) so you get more bundled in at a lower per-journey rate.

Yes. One integration per journey is included, so the portal can update or read from the systems your team already uses. Additional integrations are £1,500 each.

An included integration is a connection between one portal journey and one third-party system where there is a usable API or agreed data exchange method. For example, submitting a request into your CRM, showing document status from an internal system, or updating a membership record.

Additional integrations are chargeable when a journey needs to connect to more than one external system, when a system needs custom protocol work, when the data requires significant transformation, or when the integration needs unusual security, approval or audit requirements. We will confirm this before you commit.

Security is part of the build, not an afterthought. The portal includes authentication, permissioned access, hosting, audit logging and appropriate handling of user data. If your organisation has specific compliance, security review, data residency or procurement requirements, we will confirm those during the scope call before the project begins.

Yes. The work shown in the case studies is the same kind of portal we deliver in the base package. Some of the examples include add-ons like AI agents, native mobile apps or extra integrations on top of the base journeys, which is why they may look bigger than a Standard build.

Yes, but changes can affect price and timeline. The fixed price depends on locking the first version before the 30-day build begins. If you need to change journeys, add integrations or expand functionality mid-project, we will explain the impact before proceeding.

We contact you within an hour during UK business hours to book a 20-minute scope call with an engineer. We confirm the package, journeys, integrations, AI options and timeline, then send a formal contract and invoice. Once both are complete, your build begins.

Bank transfer against our invoice. £5,000 on contract signing and the balance before launch. Hosting costs are paid by Direct Debit or recurring card payment.

Yes. We can offer a generous discount if you pay up-front, and further discounts if you order during our quieter times of the year. Mention it on the scope call and we'll see what fits.

Most clients use the first version to replace a painful manual process, then improve it once real users are using it. After launch, you can ask SpotDev for additional journeys, integrations, refinements, mobile apps or ongoing support. You are not required to take a retainer, but many clients choose one once the portal becomes part of day-to-day operations.

Yes. Native iOS and Android apps are included with the Premium package. On Standard or Advanced, they are a £5,000 add-on. Either way they ship at the same time as the portal.

<a href='#book-call-modal'>Book a 20-minute call</a> and one of our engineers will walk you through the options. You don't need to have everything figured out before speaking to us — we'll help you scope a useful first version.

We are headquartered in the UK with team members in the UK, European Union and South Africa.

We refund your first payment in full and you keep everything built to that point.