Website Maintenance Services

Maintenance for your
HubSpot website

Keep your website secure, performing, and revenue-ready with expert maintenance from the experts.

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The Impact of Website Maintenance

Without regular maintenance, websites deteriorate gradually. Issues compound, costs escalate, and opportunities slip away. See how proactive maintenance transforms reactive problems into predictable, managed improvements.

Before Website Maintenance

Reactive Fire-Fighting

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Reactive Fire-Fighting

Issues discovered only when users report problems. Time wasted diagnosing root causes without system knowledge or documentation.

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Declining Search Performance

Search rankings gradually slip as competitors optimise. Technical issues and outdated content go unnoticed until traffic drops significantly.

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Stagnant User Experience

Website remains static as user expectations evolve. Design and functionality fall behind industry standards and accessibility requirements.

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Integration Vulnerabilities

Connected systems break without warning. Data integrity issues emerge between platforms, causing operational disruption and lost information.

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Wasted Development Budget

Ad-hoc fixes cost more than planned work. Each new developer requires time to understand your setup before making changes.

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Slow Response Times

Urgent issues wait for available resources. Security patches and critical updates delayed, leaving systems exposed to risk.

After Website Maintenance

Proactive Prevention

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Proactive Prevention

Monthly reviews identify potential issues before they impact users. Deep system knowledge enables rapid diagnosis and resolution when needed.

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Sustained Search Visibility

Regular optimisation maintains and improves rankings. Technical SEO audits catch issues early, protecting organic traffic and conversions.

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Continuous Improvement

Site evolves through structured sprints and user testing. Regular enhancements keep pace with changing expectations and accessibility standards.

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Reliable Connections

Integrations monitored continuously for errors or failures. Issues resolved quickly with established response protocols and system expertise.

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Predictable Investment

Planned work delivers better value than emergency fixes. Dedicated resources understand your configuration, reducing implementation time and cost.

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Guaranteed Response

SLA-backed support ensures urgent issues resolved within five business hours. Standard requests completed within 16 hours with clear escalation paths.

Request Website Maintenance

Build Your Perfect Maintenance Package

Select a service below to explore what's included. Start with onboarding, then add the ongoing support that matches your needs.

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Required First Step

Onboarding Programme

Before providing ongoing support, we invest time understanding your specific environment, configuration, and business objectives. This foundation ensures we can deliver maximum value from day one.

What's Included

Team Alignment Sessions

Meetings with your team and agency partners to understand relationships, documentation, and historical context

Environment Review

Comprehensive audit of HubSpot CMS, CRM, integrations, and technical infrastructure

Documentation & Knowledge Transfer

Review existing docs, identify gaps, create internal reference materials

Support Protocol Establishment

Define communication channels, escalation procedures, and SLA parameters

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Optional Service

Maintenance Support

Essential monitoring and troubleshooting support to keep your website and integrations running smoothly with guaranteed response times.

Proactive Monthly Reviews

Your dedicated SpotDev resource reviews your website and integrations monthly to identify issues before they impact users.

Website performance and functionality checks
Integration health monitoring (booking systems, CRM connections)
Identification of emerging issues or vulnerabilities

Reactive Support Hours

Six hours per quarter for urgent troubleshooting and issue resolution.

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Integration Fixes

Error diagnosis and resolution

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Bug Fixes

Website issue resolution

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Emergency Support

Critical issue assistance

Guaranteed Response Times

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Urgent Requests

Resolved within 5 business hours

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Standard Requests

Resolved within 16 business hours

SLA takes effect from month two. Unused quarterly hours are reinvested as a CMS Audit with recommendations report.

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Optional Service

SEO & AI Search Optimisation

Comprehensive search optimisation to improve visibility, attract qualified traffic, and adapt to evolving AI search technologies.

AI Search Optimisation

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AI Overviews Audit

Visibility analysis in Google's AI Overview results with competitor benchmarking

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LLM Reporting Dashboard

Custom dashboard for tracking LLM-referred traffic

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Content Optimisation

Structured data, content hierarchy, strategic development

Voice Search Optimisation

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Conversational Keywords

Target natural phrases matching how people speak

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Answer Optimisation

Clear solutions for voice assistants

On-Page & Technical SEO

2 content briefs per month plus ongoing optimisation work.

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Meta Data & Structured Data

Reviews and implementation

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Core Web Vitals

Speed and performance optimisation

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Site Architecture

URLs, internal linking, navigation

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Security & Accessibility

HTTPS, alt text, error pages

Digital PR & Link Building

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Content Strategy

Newsworthy content for journalist attention

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Link Acquisition

High-authority backlink opportunities

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Coverage Monitoring

Track backlinks and referral traffic

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Optional Service

General CMS Support

Keep your website evolving through design enhancements and development work delivered in focused two-week sprints.

Design Support

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UI/UX Design

Intuitive, on-brand layouts that enhance user experience

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Figma Prototypes

Clickable designs for review before development

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Image Creation

On-brand graphics optimised for web

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UI/UX Audits

Site reviews with actionable recommendations

Development Support

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Page Creation & Updates

New builds and refinements within HubSpot CMS

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Custom Modules

Small tweaks to entirely new functionality

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Page Optimisation

Speed, performance, accessibility improvements

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Ongoing Improvements

Continuous enhancements as your business evolves

The Cadence

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Annual Strategy Sessions

Deep-dive workshops where we align your website roadmap with your business vision for the year ahead. We identify key opportunities, set ambitious goals, and create a strategic plan that positions your digital presence as a growth driver.

Long-term vision Goal setting Resource planning

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Quarterly Alignment Calls

Regular check-ins to review what we've delivered, measure impact against your KPIs, and adjust our approach based on what's working. These sessions ensure we stay responsive to your evolving needs and market conditions.

Progress review Priority adjustment Performance metrics

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Focused Sprint Delivery

Our team works in focused 2-week sprints, delivering tangible improvements every fortnight. Each sprint is carefully planned to maximise value while maintaining your site's stability and performance.

2-week cycles Regular deployments Continuous improvement

The Team

Your partnership is led by a Technical Project Manager, supported by:

UI/UX designers

SEO/AEO specialists

Front-end developers

Back-end developers

QA specialists

CRM specialists

Our team reviews your HubSpot configuration, meets with stakeholders, audits your environment including CMS, CRM, and integrations, and documents your specific setup. We also educate ourselves on any custom code built by previous agencies. During onboarding, we'll agree customised KPIs based on your business requirements and your website's starting position. This typically takes 2 to 3 weeks and ensures we understand your system before providing support.

Urgent requests (outages, critical functionality issues) are resolved within five business hours during UK business hours. Standard requests are resolved within 16 hours. The SLA takes effect from month two once we're fully familiar with your configuration. Out-of-hours urgent support is available for an additional cost, quoted case-by-case.

You can purchase additional resources on a fixed-fee basis. We'll quote for the specific changes required and deliver them without consuming your quarterly allocation.

Hours must be used within the quarter and don't roll over. Unused hours are invested in a comprehensive CMS audit at the start of the next quarter, providing you with a prioritised recommendations report identifying opportunities for improvement.

You'll be assigned a dedicated Project Manager and dedicated Account Manager. Our developers are trained on your website and codebase, meaning you're never dependent on a single person's availability. This protects you from disruption caused by sickness or annual leave. You're welcome to meet team members before committing, though we can only confirm assignments at the point of engagement.

Yes. The onboarding fee covers our team educating themselves on existing custom code and documenting it as necessary. We regularly support websites built by other agencies.

Notice periods align with commitment length. Quarterly commitments require 30 days' notice before renewal. Annual commitments require 60 days' notice before renewal. Notice must be given before your renewal date (e.g., if you sign on 1 February, notice is required 30 to 60 days before 1 February the following year).

Replicating this service in-house would cost significantly more. You'd need to hire multiple specialists: a project manager, UI/UX designer, front-end developer, JavaScript developer, and someone with serverless function capabilities. No single person possesses this range of skills. You also benefit from our team's visibility across dozens of similar websites, learning what works without costly experimentation.

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Maintenance for your
HubSpot website

The Impact of Website Maintenance

Build Your Perfect Maintenance Package

Onboarding Programme

Maintenance Support

SEO & AI Search

General CMS Support