Business Continuity & Resilience

We operate a remote‑first model and deliver services using resilient, cloud‑based platforms. Our aim is to prevent disruption, protect client data, and restore normal service quickly if an incident occurs. This page summarises our approach at a high level.

Scope of our continuity planning

Operations: Remote‑first working with no dependency on a single office location.
Services: Consultancy, software engineering, integrations, websites, and advanced CRM implementations.
Environments: Development, staging, and production workflows.
Suppliers & partners: Industry‑leading SaaS platforms for collaboration, identity, project management, code hosting, and communications.
Data & records: Client and internal records managed in secure, access‑controlled systems.

Our resilience measures

Preventative controls

Multi‑factor authentication (MFA) and least‑privilege access across core systems.
Secure development practices, peer review, and change control.
Security and continuity training for all staff.
Managed devices with encryption and remote‑wipe capability.
Vulnerability and patch management for supported software and services.

Platform resilience

Cloud‑first services with provider‑level redundancy and strong uptime commitments.
Regular vendor‑managed backups and restoration capabilities for critical platforms.
Source control and automated build/deploy pipelines to ensure repeatable releases.
Monitoring and alerting to identify issues early.
Cross‑training to reduce single‑points‑of‑failure across people and roles.

Recovery & service restoration

If disruption occurs, we follow structured playbooks to restore essential services in priority order.

Clear prioritisation based on service criticality and client impact.
Tested restoration procedures for code, data, and environments.
Fallback collaboration methods if a primary tool is unavailable.
Continuity for in‑flight client work, including temporary workarounds where appropriate.

Incident management & client communication

Detect & assess: Validate the issue, assess scope, and identify affected services.
Decide & coordinate: Senior leaders oversee the response and allocate responsibilities.
Communicate: Provide timely updates to affected clients until service is restored.
Restore & verify: Implement fixes, verify stability, and confirm service health.
Review & improve: Conduct a lesson‑learned review and track improvements.

How we will keep you informed

Prompt acknowledgement once client impact is confirmed.
Regular status updates with plain‑English explanations of impact, actions, and next steps.
A final summary on request after resolution.

Data protection & privacy

We meet our legal obligations under UK GDPR and applicable data‑protection laws. We minimise the data we process, use access controls and encryption, and review sub‑processors for appropriate safeguards. If a personal‑data breach affecting a client occurs, we will notify you in line with legal and contractual requirements.

Testing & continuous improvement

We regularly exercise our continuity plans through tabletop scenarios and technical checks. We review and update our approach at least annually and after any material change or incident.

Roles & responsibilities

Senior leadership is accountable for business continuity. Subject‑matter leads coordinate technical and operational responses, and all staff receive training relevant to their role.

Supplier & dependency management

Risk‑based due diligence for critical suppliers and partners.
Supplier continuity and security assurances reviewed as part of onboarding and renewal.
Documented alternatives or fallbacks where practical.
Key records stored in shared, access‑controlled repositories to support rapid handover.

Requests for assurance

We can provide additional detail—such as evidence of testing or a fuller continuity overview—under a mutual NDA to support procurement and due‑diligence processes.

Limits of this summary

This page is a high‑level overview for information only. It is not a contractual service‑level agreement, and it does not define recovery targets. Binding terms are set out in our Master Services Agreement and Statements of Work.