Expert insights for B2B revenue leaders

26 Aug 2026 9 min read How to Test an AI Agent Before You Trust It The evaluation discipline that separates AI systems you can trust from demos: golden datasets of real cases, graded checks and re-testing on every ...

26 Aug 2026 10 min read The Phrases That Overstate What Your AI Actually Does Fully automated, AI-powered, the AI handles it: how loose claims about your own AI create commercial risk, and the register that keeps everyone ...

26 Aug 2026 11 min read The Security Review Your AI Agent Should Pass Before It Ships The questions IT and security teams should ask before an AI agent touches live systems: identity, secrets, logging, extensions and data residency.

26 Aug 2026 11 min read Monitoring AI Systems: The Failures That Do Not Crash An AI system that is wrong stays green on every dashboard. What to instrument, how failure timing points to the cause, and why models cannot audit ...

26 Aug 2026 10 min read Who Signs Off an AI Decision? Approval Design for AI Workflows Route human review by what a mistake costs, not by volume. Where approval gates belong in AI workflows, and how gates quietly dissolve without anyone ...

26 Aug 2026 11 min read Why AI Pilots Fail in Production The pilot worked and production did not. The gaps that cause it: real volumes, messy inputs, missing error paths and costs nobody modelled at scale.

26 Aug 2026 7 min read AI Search Optimisation: How to Get Cited by AI Answers What AI search optimisation is, how ChatGPT, Perplexity and Google AI Overviews choose their sources, and the changes that actually earn citations.

26 Aug 2026 7 min read What Should an AI Readiness Assessment Actually Cover? The six areas a proper AI readiness assessment covers, what its output should look like, and the red flags that tell you it is a pitch in disguise.

26 Aug 2026 8 min read Which Decisions Should AI Make in Your Business? A working rule from production AI systems: keep fixed rules in code, give AI the judgement work, and set human sign-off by what a mistake costs.

19 Aug 2026 19 min read How to Reduce Claude API Costs Without Losing Quality Prompt caching, the Batch API, the effort setting, compaction and model routing: the design choices that decide your Claude API bill, updated for ...