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Expert insights for B2B revenue leaders

Practical guides on customer portals, HubSpot integrations, data engineering and AI, from the SpotDev team.

SpotDev Blog

Portals

How to Reduce Support Tickets With a Customer Self-Service Portal

If your support team spends its day answering the same handful of questions, the problem ...

Portals

Stop Chasing Customers for Documents and Status Updates: Systemise It With a Portal

If your team spends its week re-sending PDFs and answering "where are we up to?" emails, ...

Portals

Do You Need a Customer Portal? Signs Your Mid-Market B2B Has Outgrown Email

A practical readiness check for mid-market B2B teams. The concrete signs your business ...

Portals

Customer Portal vs Client vs Partner vs Member Portal: Which Do You Need?

Customer, client, partner and member portals share one pattern with different audiences. ...

Latest Articles

Thoughts and guidance from SpotDev

Practical guides, proven strategies, and a few opinions.

A customer self-service portal showing a customer's live order status and documents pulled from the CRM, deflecting a repetitive support ticket

Portals

10 May 2026 10 min read

How to Reduce Support Tickets With a Customer Self-Service Portal

Read Article →

John Kelleher

An operations team member at a desk, with a customer portal screen showing live status and documents replacing a backlog of chase emails

Portals

9 May 2026 10 min read

Stop Chasing Customers for Documents and Status Updates: Systemise It With a Portal

Read Article →

John Kelleher

Mid-market B2B operator reviewing a customer portal readiness checklist against email and spreadsheet workflows

Portals

8 May 2026 11 min read

Do You Need a Customer Portal? Signs Your Mid-Market B2B Has Outgrown Email

Read Article →

John Kelleher

Diagram contrasting customer, client, partner and member portals as one CRM-connected pattern with different access tiers

Portals

7 May 2026 9 min read

Customer Portal vs Client vs Partner vs Member Portal: Which Do You Need?

Read Article →

John Kelleher

Diagram contrasting a customer portal with a login page, document store and support widget, showing the portal connected to a CRM as the single source of truth

Portals

6 May 2026 10 min read

What Is a Customer Portal? A Plain-English Guide for B2B Companies

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John Kelleher

SpotDev fixes your business reporting

Data Quality

30 Mar 2026 7 min read

The Reporting Problem That Dashboards Can't Fix

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John Kelleher

SpotDev integrates your systems

Custom Integrations

27 Mar 2026 6 min read

Why Your Systems Work Fine Individually, and Terribly Together

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John Kelleher

Data Quality

26 Mar 2026 5 min read

Your Spreadsheets Are Running the Business (and That's the Problem)

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John Kelleher

Fix your operational problems with SpotDev

Data Quality

25 Mar 2026 6 min read

Nine operational problems that don't fix themselves

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John Kelleher

SpotDev Partnership

15 Dec 2025 8 min read

How commercial engagements are handled at SpotDev

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Amy Ryan

17 Aug 2025 12 min read

Original research: How to become the source everyone else cites

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John Kelleher

Migrations

14 Aug 2025 9 min read

How to ensure sales team adoption of HubSpot post-migration

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John Kelleher