Custom engineered eCommerce integration

Royal Mail & HubSpot integration

Custom engineered for your business by SpotDev's accredited developers

Connect HubSpot to Royal Mail Click & Drop so a form submission creates the shipping order, generates a print-ready letter and label PDF on the contact record, and tracking status is written back to HubSpot each day.

  • API key

Why connect Royal Mail to HubSpot

Businesses that post physical items in response to HubSpot enquiries, such as samples, welcome packs or printed documents, end up running a manual mail-merge and label routine beside the CRM.

  • Staff copy addresses from HubSpot into Click & Drop, print labels separately and hand-match them to letters.
  • Address errors are only found when the item comes back, because nothing checks the record at the point of posting.
  • HubSpot has no record of whether the item was posted, so follow-up calls happen before the parcel has arrived.
  • Volume spikes after a campaign turn a ten-minute job into an afternoon.

What you can do with Royal Mail and HubSpot

The integration calls the Click & Drop API, authenticated with your account's authorisation key, from middleware that HubSpot triggers.

  • A HubSpot form submission or workflow enrolment creates a Click & Drop order with the contact's name and address, and the returned tracking number is stored on the contact.
  • Middleware builds one A4 PDF combining the personalised letter, the address block and a tear-off label, and attaches it to the contact for the team to print.
  • A daily job reads order status from Click & Drop and updates a tracking property on the contact, which workflows use to time follow-up emails.
  • Orders can be manifested through the API at the end of the day so the collection paperwork is ready.

How the Royal Mail & HubSpot integration works

Two-way sync
Sync direction between Royal Mail and HubSpot
Daily sync
How often data updates flow
API key
Secure authentication method
Shipping orders, labels, tracking numbers, contacts
Records kept in sync
Marketing Hub, Sales Hub
HubSpot hubs supported

Typical setup

  1. Connect HubSpot and Royal Mail Click & Drop
  2. Map the triggering form and contact fields
  3. Configure the combined letter and label PDF template
  4. Enable tracking writeback to a HubSpot property
  5. Go live and monitor

Integration Impact Analysis

With Integration

  • Streamlined operationsAutomated workflows replace manual processes
  • Single source of truthConsistent data across all revenue teams

Without Integration

  • Manual processesTeams managing tools instead of revenue
  • Data silosCritical insights trapped in silos

Royal Mail & HubSpot integration: FAQs

Does Royal Mail Click & Drop have an API that HubSpot can use?
Yes. Royal Mail publishes the Click & Drop public API, a REST API under /api/v1 authenticated with a Bearer token from your Click & Drop account. It supports creating and retrieving orders, returning a PDF label and documents for an order, manifesting eligible orders and deleting orders. Royal Mail states that exceeding five calls per second returns a 429 error, so the integration paces requests.
What data can sync between Royal Mail and HubSpot?
Contact name and address go out to create the shipping order. The order identifier, tracking number, label PDF and order status come back to the HubSpot contact. Which HubSpot property holds each value is set in the mapping.
Is this the same as the Click & Drop integrations for Shopify or WooCommerce?
No. Those pull orders from an online shop. This one starts from a HubSpot form or workflow, so it suits firms posting items to leads and customers rather than fulfilling e-commerce orders.
How much does a Royal Mail HubSpot integration cost, and how long does it take?
It depends on whether you need the combined PDF, tracking write-back and manifesting, or just order creation. We set the timeline at scoping and give a fixed quote after a scoping call.

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