Traffic Manager

Overview

This role is not responsible for the management of individual client projects; however, it requires strong collaboration with Project Managers and Account Managers to maintain an accurate understanding of resourcing demands.

Key Responsibilities

Internal Resource Management

• Manage the allocation and scheduling of internal personnel across all active and upcoming projects.
• Maintain and optimise our day-to-day resourcing visibility within ClickUp, ensuring team members’ workloads are balanced and clear.
• Drive accurate capacity forecasting using Operating for long-term planning, enabling strategic decisions around recruitment and sales.
• Regularly audit capacity plans and resource allocations, ensuring updates are made promptly when team structures or project timelines change.

Stakeholder Engagement

• Collaborate with Project Managers and Account Managers to understand upcoming project needs and timelines, ensuring accurate reflection in resource planning tools.
• Build strong relationships across departments to remain informed about future work pipelines and skill set requirements.
• Serve as a key liaison between delivery and leadership, facilitating regular capacity reviews and flagging areas of risk or opportunity.

Reporting & Communication

• Provide regular reporting to the C-Suite, including future-looking capacity snapshots and recommendations based on current utilisation trends.
• Highlight any resource surpluses or bottlenecks in advance, enabling the business to act on hiring, reallocation, or sales opportunities as needed.
• Monitor workload distribution and recommend changes to improve efficiency and prevent burnout.

Process Ownership & Optimisation

• Champion best practices for resource management, helping to evolve our internal traffic function in line with the agency’s growth.
• Identify and implement process improvements for better resourcing visibility, accuracy, and agility.
• Maintain a skills matrix and liaise with line managers to track skill gaps, training needs, and development opportunities.

Skills & Experience

Essential

• Proven experience in a resource management or traffic management role within an agency or professional services environment.
• High proficiency with project management and resourcing tools (e.g. ClickUp, Float, Monday.com, or equivalent).
• Excellent communication and interpersonal skills, with the ability to navigate stakeholder needs diplomatically.
• Strong analytical thinking and attention to detail, with the ability to forecast and identify patterns or resourcing gaps.
• Highly organised and self-motivated, able to manage multiple timelines and competing priorities.

Desirable

• Experience using Click-up, Operating or similar capacity management tools
• Understanding of project management processes like Agile
• Familiarity with capacity modelling and scenario planning.

What Success Looks Like

• Clear, transparent view of weekly team capacity across ClickUp and Operating.
• Proactive reporting that enables the leadership team to make confident decisions on recruitment and sales.
• Positive feedback from cross-functional teams regarding communication and responsiveness to resourcing needs.
• Optimised utilisation and minimal resource-related conflicts or bottlenecks.