HUBSPOT INTEGRATION SERVICES

Maintenance & support for your
HubSpot integration

Ensure your integration runs smoothly, month after month, with expert monitoring, proactive updates, and reliable support. Focus on your business while we handle the technical details.

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The Cost of Integration Failure

When vendors update their APIs without warning, integrations break silently. Data stops flowing, business processes fail, and teams scramble to fix issues that could have been prevented.

SpotDev^® ensures your integration and business are protected.

Without Maintenance

No Active Monitoring

💥

Silent Integration Failures

Data stops syncing but no one notices until critical business processes have already failed

⚠️

Unexpected API Changes

Vendors deprecate endpoints without adequate notice, breaking your integration at the worst possible time

🔥

Emergency Firefighting

Your team drops everything to fix broken integrations under pressure, disrupting planned work

💸

Lost Revenue & Productivity

Sales data doesn't sync, orders get missed, and teams waste hours on manual workarounds

😤

Developer Dependency

Every small change requires expensive developer time, creating bottlenecks and delays

With SpotDev Maintenance

Proactive Monitoring

✅

Automated Integration Monitoring

Proprietary tools watch your integration continuously, detecting issues before they impact your business

🔔

Proactive API Updates

We monitor vendor changelogs and deploy fixes before breaking changes take effect

⚡

Same-Day Critical Fixes

Issues are acknowledged within one hour and resolved according to SLA, with no more emergency scrambles

📈

Uninterrupted Data Flow

Your business processes run smoothly while we handle all technical maintenance behind the scenes

🎯

Simple Request Process

Need changes? Use your dedicated email or portal to request updates.

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Triple-Layer Protection

Your integration is protected by three interconnected support systems: all included in one flat monthly fee. Think of it as a shield around your business-critical data flows.

Proactive Updates

Monitoring vendor changes before they break

Reactive Fixes

Same-day resolution when issues occur

Request Updates

Ask for changes to existing features

We track vendor API changelogs and deprecation notices, deploying updates before breaking changes take effect. Your integration stays ahead of problems.

Daily monitoring of vendor changelogs

Pre-emptive compatibility testing

Scheduled deployments before deprecations

Zero downtime for scheduled vendor changes

When unexpected issues occur, our monitoring catches them immediately or you report them, and they're resolved within your SLA.

1-hour acknowledgement (UK business hours)

Critical issues resolved same day

Dedicated maintenance email for reporting

Your business changes, your integration should too. Two request updates per month for modifications to existing functionality.

Change field mappings and property syncs

Modify object behaviours and workflows

Request via dedicated email or portal

New functionality quoted separately

Monthly Reporting

Transparency into everything we're doing to protect your integration

Monthly changelog reviews

Integration performance report

Proactive update documentation

Request updates completed

Dedicated Support

Direct access to your integration team: no ticket queues or faceless support

Named integration manager

Direct email access for questions

Optional Teams and WhatsApp support channels

Context carried across every interaction

Version Control

Documentation, version control, and a full CI/CD pipeline

Proprietary monitoring tools

Secure documentation

All code version control

Backup systems prevent knowledge loss

We start with a conversation: understanding your integration, business processes, and any pain points you've experienced. Then we get the access we need.

30-minute video call with your integration manager

Access to HubSpot account and connected systems

Introduction to maintenance email and portal

For integrations not built by SpotDev: Our developers dive deep into your integration code: understanding architecture, data flows, dependencies, and any quirks or edge cases.

Code review and architecture analysis

Testing in development environment

Documentation of technical dependencies

For integrations not built by SpotDev: We transfer or create complete documentation to SpotDev standards, then train multiple team members to support your integration: no single points of failure.

Complete integration documentation created

Multiple developers trained on your system

You receive documentation in suitable format: always yours to keep

Monitoring is activated, your integration manager confirms everything is working, and maintenance officially begins.

Monitoring activated across all systems

Final handoff call to confirm service start

Maintenance officially begins: continuous protection starts now

We maintain integrations built by other developers. Our £1,500 onboarding programme includes developer familiarization, system access setup, and comprehensive training for our team. If documentation doesn't exist, we can create it for an additional £1,000. You'll receive it in a suitable format and always have full access.

Integration services are core to our business, and we have no plans to stop. However, if circumstances change, we'll provide advance notice and work with you to hand over maintenance seamlessly to a new developer. You always retain complete documentation and code access.

The minimum commitment is 12 months, then the agreement auto-renews annually. You can cancel with 30 days' notice before your renewal date via email or client portal. If you're facing financial difficulty, speak to your integration manager. We'll work with you to find a solution.

We maintain integrations with any platform that has an API: Microsoft Dynamics, Sage 50, Salesforce, Xero, NetSuite, custom-built systems, and dozens more. No API? We can still help through RPA or AI agentic workflows. If it connects to HubSpot, we can maintain it.

You get 2 request updates per month for modifications to existing functionality: change field mappings, add properties to syncs, or modify how objects behave. Submit requests via dedicated email or client portal. New cross-object mappings or entirely new functionality are quoted separately.

Standard service includes acknowledgement within one hour during UK business hours (9am–6pm UK time). Need round-the-clock coverage for critical issues? We offer a 24/7 critical support add-on, scoped and priced case-by-case based on your specific requirements.