Custom engineered Calls & Messaging integration

nCall & HubSpot integration

Custom engineered for your business by SpotDev's accredited developers

Connect nCall to HubSpot so the messages your operators take for a client are logged against that client's HubSpot records automatically, giving the account team the call history without anyone re-keying it.

  • 2–3 weeks typical turnaround
  • £5k-£15k typical investment
  • IMAP/SMTP

Why connect nCall to HubSpot

Answering services run nCall to pop the right client profile and script when a call lands, but the messages operators take usually leave nCall as emails. If the same firm manages its clients in HubSpot, nobody sees those messages on the CRM record.

  • Each message is delivered by email, SMS or the nCallOnline portal, so the CRM never receives it unless someone forwards or types it in
  • Account managers cannot see how many calls a client's callers generated this month, or what they were about, without asking the operators
  • Follow-up promised to a caller has no record in HubSpot, so the client's own team cannot pick it up
  • Message volume by client is a billing input that has to be reconciled by hand

What you can do with nCall and HubSpot

The integration reads the messages nCall sends and turns each one into a HubSpot engagement on the right record.

  • A message emailed from nCall is parsed and logged as a HubSpot note against the matching company or contact within the 15 minute polling window
  • The caller's name and number captured on the nCall message form are matched to an existing HubSpot contact, or a new contact is created if none exists
  • Urgent message types, set by the client's protocol in nCall, can raise a HubSpot ticket in Service Hub so the client's team sees it in their queue
  • Monthly message counts per client are available in HubSpot reports for account reviews and billing checks

How the nCall & HubSpot integration works

One-way sync
Sync direction between nCall and HubSpot
15 min sync
How often data updates flow
IMAP/SMTP
Secure authentication method
Call Messages, Notes
Records kept in sync
Service Hub
HubSpot hubs supported
2–3 weeks
Typical time to deploy

Typical setup

  1. Create parser inbox
  2. Define regex
  3. Map engagement
  4. Activate polling

Integration Impact Analysis

With Integration

  • Streamlined operationsAutomated workflows replace manual processes
  • Single source of truthConsistent data across all revenue teams

Without Integration

  • Manual processesTeams managing tools instead of revenue
  • Data silosCritical insights trapped in silos

nCall & HubSpot integration: FAQs

Does nCall have an API that HubSpot can use?
nSolve, the company behind nCall, publishes an nCall REST API and a Web Message action that can deliver messages to third-party systems. Our standard build works from the messages nCall already sends by email, parsing them from a dedicated inbox over IMAP, which needs no changes to your nCall licence. If you have the REST API module we can use it instead.
What data can sync between nCall and HubSpot?
Call messages and notes flow one way, from nCall into HubSpot. Each message becomes an engagement on the matching contact or company, and message fields such as caller name, number, reason for call and the client the call was for are mapped to HubSpot properties.
How long does an nCall HubSpot integration take?
Typically 2–3 weeks. Most of the time goes on defining the parsing rules for your message formats and mapping messages to the right client records in HubSpot.
How much does an nCall HubSpot integration cost?
Typically £5k-£15k, depending on how many message formats you use, whether you need ticket creation in Service Hub, and any client-specific routing rules.

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