Custom engineered Service & Projects integration

Kayako & HubSpot integration

Custom engineered for your business by SpotDev's accredited developers

Connect Kayako to HubSpot so support cases, their conversation history and satisfaction ratings appear on the HubSpot contact and company, and CRM changes such as ownership or plan flow back into Kayako without agents re-keying anything.

  • 3–4 weeks typical turnaround
  • £5k-£15k typical investment
  • OAuth 2.0

Why connect Kayako to HubSpot

Support runs in Kayako while sales and account management live in HubSpot, so nobody selling to or renewing an account can see what that customer has been through in support.

  • Kayako exposes cases, users and conversations through a REST API secured with OAuth 2.0, so a real integration is possible rather than a CSV export
  • Kayako triggers and monitors can call a webhook endpoint the moment a case changes, which is what makes the real-time sync work
  • HubSpot company and contact properties (owner, lifecycle stage, renewal date) can be pushed into Kayako so agents see commercial context on the case
  • Case volumes and ratings on the HubSpot record let account managers spot an unhappy account before a renewal conversation

What you can do with Kayako and HubSpot

Typical flows between Kayako and HubSpot.

  • A new Kayako case creates or updates a timeline entry on the matching HubSpot contact, keyed on email address
  • Case status changes (open, pending, completed) update a HubSpot property that reporting and workflows can use
  • A satisfaction rating on a closed case is written to the contact, so a run of poor ratings can trigger a task for the account owner
  • Deal or company changes in HubSpot (new owner, upgraded plan) are posted to Kayako's incoming webhook so they show on the customer's timeline

How the Kayako & HubSpot integration works

Two-way sync
Sync direction between Kayako and HubSpot
Real time sync
How often data updates flow
OAuth 2.0
Secure authentication method
Tickets, Conversations, Ratings
Records kept in sync
Service Hub
HubSpot hubs supported
3–4 weeks
Typical time to deploy

Typical setup

  1. Connect OAuth
  2. Select dept
  3. Map status
  4. Enable sync

Integration Impact Analysis

With Integration

  • Streamlined operationsAutomated workflows replace manual processes
  • Single source of truthConsistent data across all revenue teams

Without Integration

  • Manual processesTeams managing tools instead of revenue
  • Data silosCritical insights trapped in silos

Kayako & HubSpot integration: FAQs

Does Kayako have an API that HubSpot can use?
Yes. Kayako publishes a REST API at developer.kayako.com covering users, cases, conversations, insights and search. It supports Basic authentication and OAuth 2.0 with scopes, and Kayako automations can send HTTP webhook requests to an external endpoint, which is how we pick up case events as they happen.
What data can sync between Kayako and HubSpot?
Cases and their conversations, the requester and organisation they belong to, and satisfaction ratings from Kayako into HubSpot. In the other direction, contact and company properties from HubSpot into Kayako so agents see who owns the account and what they buy.
How long does a Kayako HubSpot integration take?
Typically 3 to 4 weeks from scoping to go-live for a two-way sync of cases, conversations and ratings. Extra objects or custom routing logic add time, and we confirm the plan before build starts.
How much does a Kayako HubSpot integration cost?
Most Kayako integrations fall in the £5k-£15k range. Where it lands depends on how many objects sync, whether the sync is one-way or two-way and how much custom logic sits between the two systems.

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