Custom engineered Calls & Messaging integration

Dialpad & HubSpot integration

Custom engineered for your business by SpotDev's accredited developers

Connect Dialpad to HubSpot so every call is logged against the right contact with its recording, Dialpad AI transcript and call summary, and call events can update deals or create tasks as they happen.

  • 2–3 weeks typical turnaround
  • £2.5k-£6k typical investment
  • OAuth 2.0

Why connect Dialpad to HubSpot

Sales and support teams talking on Dialpad generate transcripts and summaries that never reach the HubSpot record, so managers coach from memory and follow-up depends on the rep remembering to type notes.

  • Dialpad's API exposes call lists, call details, recordings and AI transcripts, and event subscriptions push call state changes to a webhook
  • Each call becomes a HubSpot call engagement with duration, direction, recording link and transcript attached to the contact
  • Call events can trigger HubSpot workflows: a connected call updates a deal property, a missed call creates a task
  • The connection uses OAuth or a company API key from Dialpad, so it runs under your own account permissions

What you can do with Dialpad and HubSpot

What we typically build between Dialpad and HubSpot:

  • Inbound and outbound calls logged on the contact, company and open deal, with the Dialpad recording link and transcript
  • Dialpad AI call summaries, purposes and action items written into the HubSpot call note so follow-up tasks can be created from them
  • Missed and voicemail calls creating tasks for the owner, with the voicemail transcription in the task body
  • Call volume and duration by rep reported in HubSpot alongside deal activity

How the Dialpad & HubSpot integration works

One-way sync
Sync direction between Dialpad and HubSpot
Real time sync
How often data updates flow
OAuth 2.0
Secure authentication method
Call Logs, Transcripts
Records kept in sync
Sales Hub, Service Hub
HubSpot hubs supported
2–3 weeks
Typical time to deploy

Typical setup

  1. Connect OAuth
  2. Select workspace
  3. Configure webhook
  4. Test transcript

Integration Impact Analysis

With Integration

  • Streamlined operationsAutomated workflows replace manual processes
  • Single source of truthConsistent data across all revenue teams

Without Integration

  • Manual processesTeams managing tools instead of revenue
  • Data silosCritical insights trapped in silos

Dialpad & HubSpot integration: FAQs

Does Dialpad have an API that HubSpot can use?
Yes. Dialpad publishes a REST API with endpoints for calls, transcripts, stats and webhooks. Admins integrating their own company can create an API key directly, and OAuth is available for multi-company apps. Event subscriptions deliver call, SMS and contact events as signed JWT webhooks.
What data syncs between Dialpad and HubSpot?
Call logs and transcripts, one way from Dialpad into HubSpot, in real time. Recordings are referenced by link, and Dialpad AI summaries can be included where your Dialpad plan produces them.
How long does a Dialpad HubSpot integration take?
2–3 weeks, depending on scope. Logging calls is quick. Workflow triggers from specific call states add a little.
How much does a Dialpad HubSpot integration cost?
£2.5k-£6k. The lower end covers call logging with recordings and transcripts. The upper end includes workflow triggers, task creation and reporting.

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