How Much Should You Charge For SaaS App Support?
Bonus Content:
The beauty of a SaaS solution is that it can often be a plug-and-play type of product. If you've designed an intuitive user experience (UX) and you're marketing to an audience that's already used similar software, it can be easy to navigate and start utilising the app right away. In such a scenario, very little assistance may be required from the vendor.
No matter how straightforward the application is, however, part of your budget will always go towards service support. Your SaaS marketing and pricing strategies should make provision for this, as it's a crucial step in achieving sustainable growth for your business –– particularly for B2Bs.