Operational Support
Workflow fixes, automation updates, pipeline adjustments, property management, and ad-hoc configuration changes. The day-to-day work that keeps your CRM running.
- All HubSpot Hubs
- SLA-backed response
- Ticketed support
Managed Service
Revenue operations that actually operates
A retained team of HubSpot engineers who keep building: integrations, custom objects, automation and the software your revenue operation runs on. RevOps administration is included; engineering is the point.
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The difference between maintained and neglected
Most companies treat their CRM as a project. It's not. It's infrastructure that needs ongoing care.
Without SpotDev
Without ongoing support
With SpotDev
With Managed RevOps
Without SpotDev
Gradual decay
Data quality erodes over time. Duplicates multiply. Fields go stale. By the time you notice, the cleanup is a major project.
With SpotDev
Proactive maintenance
Regular health checks catch problems before they spread. Your data stays clean because someone is actively maintaining it.
Without SpotDev
Static systems
You built the CRM for last year's business. Processes changed, but the system didn't. Now it creates friction instead of reducing it.
With SpotDev
Continuous improvement
Sprint-based improvements mean your CRM keeps pace with your business: new workflows, updated pipelines, better reporting, delivered continuously.
Without SpotDev
Reactive firefighting
When something breaks, you scramble. Either your team drops everything, or you wait weeks for an agency to scope a project.
With SpotDev
Expert on call
Dedicated resources who know your systems inside out. When something breaks, it's fixed fast and properly.
Without SpotDev
Operational drift
No one owns revenue operations. Marketing, sales, and service each do their own thing. Data silos grow. Opportunities slip through cracks.
With SpotDev
Strategic alignment
Regular strategy reviews keep your revenue operations aligned with business goals. Someone is thinking about where you're going, not just where you are.
Everything you need to run revenue operations properly
Managed RevOps isn't a bucket of hours you burn through. It's a comprehensive service that keeps your revenue infrastructure running, improving, and aligned with your business.
Health Checks
Regular audits against our 50+ checkpoint methodology. We catch problems before they become crises and keep data quality on track.
- Monthly or quarterly
- Data quality monitoring
- Trend analysis
Continuous Improvement
New workflows, enhanced reporting, process improvements: not just maintenance, but active development to make your revenue operations better.
- Sprint-based delivery
- Prioritised backlog
- Regular releases
Strategy Reviews
Scheduled reviews to ensure your revenue systems stay aligned with business objectives. Where are you going, and is your infrastructure ready?
- Quarterly or monthly
- Roadmap planning
- Executive reporting
Training & Enablement
From quick how-do-I questions to hands-on sessions for new team members. Your team gets the knowledge transfer they need to work confidently.
- Ad-hoc sessions
- New hire onboarding
- Process documentation
Integration Management
Connected apps monitoring, sync troubleshooting, and coordination with third-party vendors. We keep the data flowing between your systems.
- All connected systems
- Sync monitoring
- Vendor coordination
Choose your level of support
Three tiers based on the level of support and strategic involvement you need. All include the same quality of work; the difference is capacity and cadence.
Foundation
£2,500/month
Essential support for teams who need a safety net and regular maintenance, including custom-coded workflow actions when configuration alone will not do the job. Enough capacity to keep things running and catch problems early.
- 15 hours of support per month
- Monthly CRM health check
- SLA-backed response times
- Ticketed support portal
- Email and video call support
- Monthly status report
Growth
£5,000/month
Active improvement alongside support, including integration maintenance as your connected systems change. Sprint-based development means your CRM keeps pace with your business, not just stays functional.
- 30 hours of support per month
- Monthly health check
- Sprint-based improvements
- Quarterly strategy review
- Prioritised improvement backlog
- Named account manager
- Slack or Teams channel
- Training sessions included
Scale
£8,500/month
Dedicated resource and strategic partnership, with capacity for new build work as well as support. For companies where revenue operations is critical infrastructure, not just a tool.
- 50 hours of support per month
- Dedicated resource allocation
- Weekly standup calls
- Monthly strategy review
- Priority response SLA
- Unlimited training sessions
- Quarterly executive briefing
- Integration management included
- Custom reporting and dashboards
How we get started
Getting started is straightforward. Within two weeks, you'll have a dedicated team actively managing your revenue operations.
- 01
Discovery Audit
We audit your current HubSpot setup to understand what you have, what's working, and what needs attention. This establishes our baseline.
- 02
Roadmap Planning
Based on the audit, we create a prioritised improvement plan. You'll know exactly what we'll work on first and why.
- 03
Support Setup
You get access to our ticketed support portal, Slack/Teams channel (Growth and Scale), and your named account manager.
- 04
Ongoing Delivery
From week two, we're actively managing your revenue operations, with health checks, improvements and support all running smoothly.
Is Managed RevOps right for you?
Managed RevOps works best for mid-market companies who understand that their CRM is critical infrastructure, not a project that ends.
Post-implementation support
Your project went live, but now what? The implementation partner has moved on, and your team is left maintaining systems they didn't build. Managed RevOps provides continuity.
- Continuity after go-live
- Knowledge transfer
No internal RevOps team
RevOps isn't a full-time role yet, but the work still needs doing. We provide the expertise without the overhead of a hire, and we're there when you're ready to bring it in-house.
- Fractional expertise
- Scale up as needed
Complex HubSpot setup
Your CRM has accumulated years of configuration, customisation, and technical debt. You need someone to untangle it, maintain it, and gradually improve it.
- Technical debt reduction
- Gradual improvement
Common questions about Managed RevOps
Do unused hours roll over?
Yes. Unused hours roll forward for up to 60 days. We'd rather you use the hours productively than feel pressured to spend them. That said, if you're consistently not using your allocation, we'll suggest moving to a lower tier, as there's no point paying for capacity you don't need.
What's the minimum commitment?
Month-to-month after an initial 3-month commitment. We need time to understand your systems and deliver meaningful improvements. After that, you can adjust your tier or end the service with 30 days' notice.
Can we change tiers?
Yes, you can move between tiers with 30 days' notice. Growing faster than expected? Move up. Business slowing down? Move down. We'd rather adjust the service than lose the relationship.
What's not included?
Managed RevOps covers ongoing engineering and enhancements: operational support, health checks and incremental improvements. Larger builds, such as CRM migrations, major integrations or complete rebuilds, are scoped as separate fixed-price projects that the retained team delivers, often starting faster because we already know your systems.
Can we use Managed RevOps alongside our internal team?
Yes. We work alongside your team, not instead of them. Managed RevOps can handle the technical configuration work while your internal resources focus on strategy, training, and stakeholder management.
Which HubSpot Hubs are covered?
We support all HubSpot Hubs: Marketing, Sales, Service, CMS and Operations. The Growth and Scale tiers include integration management for connected systems. Custom integrations and advanced development are available as add-ons.
What are the SLA response times?
Foundation tier: response within 1 business day. Growth tier: response within 4 business hours. Scale tier: response within 2 business hours. Critical issues (system down, data loss) are prioritised regardless of tier.
Is the pricing negotiable?
No. Our pricing is transparent and applies to everyone equally. The price reflects the value and cost of delivering this service properly. If the investment doesn't fit your budget right now, we can discuss starting with a CRM Health Check instead.
Why clients stay
Retainer clients rarely buy hours for their own sake. They keep a team that already knows their portal, their data and their integrations, and that can build the next thing without a discovery project every time. Several of our longest relationships started as a single fixed-price build.
Your RevOps team, backed by Diamond-Tier expertise
Managed RevOps isn't outsourced helpdesk support. It's partnership with a team that has deep HubSpot expertise and genuine technical capability.
As a Diamond-Tier HubSpot Solutions Partner with the Custom Integration Accreditation, we bring engineering depth that most support providers can't match.
300+implementations
Diamond-Tier Partner
Top 4% of HubSpot partners worldwide
Custom Integration Accredited
Certified for complex systems integrations
8+ years experience
Since 2016, we've seen everything
Rigorously Audited by HubSpot
- Code Quality Review
- Delivery Process Audit
- Case Study Verification
- Client References
Ready to stop firefighting and start improving?
Tell us about your current setup and we'll arrange a call to discuss how Managed RevOps could work for you.
Struggling with duplicate HubSpot contacts?
We deduplicate HubSpot contacts safely at any scale, past the native 5,000-record cap, and install a guardrail that stops new duplicates forming.
Quote-to-cash on HubSpot Revenue Hub
We design and build the quote-to-cash architecture on HubSpot Revenue Hub: CPQ, billing and the integration to your finance system, so revenue operations actually operate.