6 Jan 17 | 4 minute read
One of the great thing about Google AdWords is its ingenuity and the speed in which it rolls out updates for a tool of its size. In keeping with it’s originality, AdWords released their Message Extension back in October. You can find out more
here.
What are message extension?
Just like all the other ad extensions, such as review and sitelink, a message extension appears alongside an advertiser’s ads on the search engine results pages (SERPS), making them bigger, more eye-catching and more feature-rich with the aim of increasing engagement.
Here’s what it looks like on Google’s results page:
As you can see, message extensions give users the opportunity to click to text a business straight from the ad.
Having clicked on the extension, advertisers can include an initial pre-written text message. This is very helpful, especially for those consumers who are in a rush as they can easily send the text message.
You should keep the pre-written text as generic as possible so it’s relevant to all users regardless of what their needs may be. Then, once the need of the user has been established, a more tailored response can be sent to them. Take this as an example:
Advertisers are charged the same fee when a user clicks on a message extension as if they had clicked on the ad’s headline or another ad extension.
How to implement message extensions
Just like the other extensions that AdWords offer, the message extension is really easy to implement. Here’s a step by step guide:
1) From your AdWords account, locate the ‘Ad extensions’ tab:
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