Service Hub automations
Automate your customer service processes without sacrificing authenticity.










Customer service automation with a human touch
SpotDev’s team of automation specialists can enable your business to rely on automated customer service with confidence, via HubSpot’s Service Hub. Going beyond simple workflows and HubSpot’s out-of-the-box functionality, SpotDev’s custom-coded solutions offer powerful functionality to any customer service process.
Stay light years ahead of ineffective customer service bots
At SpotDev, we reject all forms of customer service that further alienates or frustrates the user.
From sales-to-service handover through to customer service queries, we recognise the need for reliable, effectively executed processes; ensuring all post-sale-activities are handled swiftly, without the need for newly onboarded clients to chase on work.
Configure HubSpot's tools to maximise value
Building on HubSpot’s existing automation tools is one of SpotDev’s key strengths; taking what is familiar and configuring your portal to work for your business model, not the other way around.
We take the time to listen to your specific business needs and if there is a HubSpot partner who can take an implausible idea and make it a probable solution, it is SpotDev.
If you believe you can get more value from HubSpot, we're here to make that a reality.
Use AI to revolutionise customer experience
Our team prides themselves on being at the forefront of new HubSpot functionality and where our clients can add further value.
For example, multi-language and overseas customer service hubs are not uncommon, especially for enterprise operations. Using artificial intelligence to track language, sentiment, and phrasing, we can design workflows that triage critical enquires, ensuring those customers who are in urgent need of a response are flagged as such.
Our clients love our work
"Proactive, practical, pragmatic, professional, praiseworthy - as a HubSpot partner, I couldn't have asked for more!"
"Deliverables and timelines are always mapped out very clearly in consultation with us, making it easy to find the right options to fit our projects and budgets."
Your Service Hub implementation team
I’m one of the co-founders of SpotDev and our Chief Executive. It’s my responsibility to ensure that our companies are delivering on our vision to become the UK's most trusted business services.
For our clients, I take on the role of Head of Development, ensuring that our back-end code and advanced integrations are built to the highest possible standard.
Favourite Quote
“Fall down seven times, stand up eight.”
Japanese proverb
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I co-founded SpotDev and, having built a strong content team, I now work alongside the Chief Executive to ensure the business continues to grow and to fulfil its core mission to deliver the UK's most trusted business services.
It’s my job as Chairperson to ensure that we stay on course, and to challenge the Chief Executive if it ever looks like we are in danger of veering in the wrong direction.
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“Happiness can be found even in the darkest of times, if one only remembers to turn on the light.”
J.K. Rowling, Harry Potter and the Prisoner of Azkaban
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I have over 5 years of strategic and front-end user experience with HubSpot CRM, as well as practical inbound marketing knowledge and digital marketing skills. As the Chief Operating Officer at SpotDev, I’m here to ensure clients are getting the most out of the HubSpot platform, whether that’s streamlining tasks using automation or creating bespoke options for the most complex business models.
I love getting people excited about the power of the HubSpot platform and providing them with the tools and resources they need to make HubSpot a success for them. Out of the box, HubSpot is an extremely powerful tool, but when it’s customised to align with a client’s business needs and objectives, that’s when the magic happens!
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“Don’t cry because it’s over, smile because it happened.” - Dr Suess
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I am the Operations Manager at SpotDev, taking care of all things revenue related and building our extended partnerships worldwide whilst managing our Revenue team.
I have an extensive administrative background, since joining one of our sister companies as an Executive Assistant in early 2021, I have supported with various operational tasks; supporting the Chief Executive and Senior Leadership team, invoicing and accounts, payroll, onboarding new team members and much much more!
I am highly driven and aim to exceed expectations. I bring a friendly, approachable but professional communication style. I have a passion for being organised and in control of what’s going on.
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“Believe in yourself. You are braver than you think, more talented than you know, and capable of more than you imagine.” ― Roy T. Bennett
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I've been in Digital Marketing for 12 years including managing large clients, spending multimillion pound media budgets. More recently I've been working in the B2B SaaS space with a wide remit, including website & marketing automation management, where I worked with SpotDev as a client since 2009.
I've now joined SpotDev as an employee. I run some of the largest, and most complicated projects, with the awesome team that I've been working with previously.
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Be the change that you wish to see in the world.” Mahatma Gandhi
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“Step out of your comfort zone and face your fears. Growth takes place when you’re challenged, not when you’re comfortable.” Vex KingFavourite Gif

With a background in publishing, I joined one of SpotDev's sister companies in 2020. I've worked with enterprise ecommerce sites, international b2b companies, legal firms and SaaS businesses across numerous content platforms, including HubSpot, WordPress, Magento, Drupal, Shopify and Squarespace. In 2021, I transferred to the SpotDev business where I work as a HubSpot Solutions Specialist.
I am most interested in how technical SEO can improve clients' websites - and consequently their profits - alongside content-focused strategies and PPC campaigns.
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"One person's annoying is another's inspiring and heroic."
Leslie Knope
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‘You are braver than you believe, stronger than you seem and smarter than you think’
- Christopher Robin
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My responsibilities consist of delivering on client expectations, and creating and making amendments to new and existing website components.
I work with my colleagues closely to ensure the highest quality work is always achieved. Learning from my senior developers is absolutely vital to growth and experience, which is something I value very highly.
Working for SpotDev has given me the ability to not only improve my own skillsets but to see and learn from others.
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“I fear not the man who has practised 10,000 kicks once, but I fear the man who has practised one kick 10,000 times.”Bruce Lee
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